So you want to sell more online?
Good news, customers want
to buy more online. E-commerce sales in the US rose by $33 billion from
2011 to 2012. Mobile shopping alone is predicted to represent a
quarter of all e-commerce by 2016 and by 2014, mobile will account for 30% of
all US Internet access and will likely surpass total desktop usage. In
light of these seismic shifts, is your site optimized for e-commerce? If not,
here are seven simple things you can do now. We tackled this at my company and
it took five very full months to implement with results well worth the efforts.
1) Create one e-commerce
goal:
Choose one main goal to focus on, such as improving your conversion
rate or increasing traffic.
2) Pay
for the right things:
While many resources and tools are available for free
(WordPress, plug-ins), there are definitely some things you shouldn't skimp on.
Be prepared to pay for graphic design, a project manager who knows how to drive
things forward, and a website design company that understands your goal, can
work within your budget, and has a proven track record of delivering on time
and on budget.
3) Faster
is Better:
Have you tried your site from a smartphone lately? If you have
time to sip your latte while waiting for it to load, it’s too slow. Have your
web team look at the platform they are using and see how they can improve the
speed.
4)
Optimize like Crazy:
Plan for mobile shoppers – your site needs to be able to re-size
based on the device of the visitor. Add more visual content for people viewing
on the go. Make sure all buttons and calls to action are “tap-friendly.”
5) Sales Funnel:
If you are selling, make sure you are taking visitors down a sales
funnel. In other words, guide them to the parts of the site where they can
purchase where they won’t get distracted by lots of shiny objects on the site
that don’t lead to getting out their credit card.
6) Offer
Free Shipping:
Research shows this is the number one thing that convinces
visitors to buy. Think about Amazon and Zappos. It works. Do the numbers to see
how you can make it fit with your business model.
7) Focus
on SEO:
Invest in more content and
the right content. Video ranks higher than text in search engines and it
has more a long-term effect on SEO.
What you
can do right now:
- Research the sites of competitors in your space and also companies not in your space that have successful e-commerce businesses
- Look at your data in Google GOOGLE+0.04% Analytics to get a sense of which parts of your current site people are visiting, how long they stay, and how many of them turn into customers (your conversion rate)
- Talk to people in companies selling to the same demographic about what has worked, and what hasn’t on their websites
Don’t give your customers
and visitors any excuse to click or tap away from your site…make it easy for
them to buy quickly, even if
it takes you five months to do so!
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